About the plan

Dierenkliniek Vondelpark has designed the Happy Pet Health  Plan (‘HPHP’) to provide preventive care for pets in exchange  for an up-front periodic fee. Covered in the plan are the services  and products as described in the folder and/or on  www.dierenkliniekvondelpark.nl. Each pet must be signed up separately.

PET OWNER

The Pet Owner is the person paying for the HPHP.

ADDITIONAL PETS

Each additional animal of the same Pet Owner will benefit a 5%  discount on the cheapest plan(s), provided that the amount due  for all pets is credited to the account of Dierenkliniek  Vondelpark at the same day.

DURATION OF THE AGREEMENT

This agreement shall enter into force on the date of signature  of the agreement for an initial duration of twelve (12) months.  After this initial period, the agreement is tacitly renewed.

TERMINATION OF THE AGREEMENT

If the Pet Owner acts in violation of these terms and conditions,  Dierenkliniek Vondelpark reserves the right to terminate this  agreement, subject to the fact that all products and services  for which payment has been made have been or will be issued.  The Pet Owner will be informed by letter or email. After the initial term, the Pet Owner has the right to monthly  terminate this agreement with due observance of a notice  period of one (1) month, subject to the fact that all products  and services of the current contract have been paid. The  agreement can only be terminated within the initial period in  case the pet passes away. In that case, the outstanding  amount for the services and products obtained must be paid  immediately. If this is not the case and the Pet Owner  nevertheless terminates the agreement within the initial period,  Dierenkliniek Vondelpark will calculate the discounts obtained  up to that point.

In the case of the termination after the initial period of an  agreement with annual payment, the compensation for the  months no longer used will be refunded within eight (8) weeks  after deduction of annual payment discount.

PERIODICAL PAYMENT

The Pet Owner can choose between monthly or annual  payments in advance. In case of annual payments, Pet Owners  receive a discount of 2% and the invoice must be transferred  within two (2) weeks or paid directly by debit card. If Pet  Owners opt for monthly payments, one authorizes  Dierenkliniek Vondelpark to debit the periodic fee around the  25th of the month. Registration costs must be paid in advance  in cash or by debit card. The Pet Owner ensures collection of  the periodical fee until the agreement has ended. This is an  exclusive agreement between Pet Owner and Dierenkliniek  Vondelpark.

Dierenkliniek Vondelpark reserves the right to adjust the  periodic subscription fee for the HPHP for inflation on 1st of  January each year. No further permission from the Pet Owner  is required. Dierenkliniek Vondelpark may increase their  pricelist (other than the subscription fee of HPHP) at any time.  Treatments requiring ongoing drug supply, like for chronic  conditions, will be subject to common index raises.

OUTSTANDING PAYMENTS

If the periodic payment is not made one (1) month after the  payment date, Dierenkliniek Vondelpark is authorized with  immediate effect to suspend all services associated with this  plan until all outstanding invoices have been paid.

DISCOUNTED TREATMENTS

If the Pet Owner terminates the HPHP within three (3) months  after receiving treatments at a reduced rate, Dierenkliniek  Vondelpark reserves the right to charge the Pet Owner the  difference between the reduced and the regular rate of  received products and services. This does not apply to the  unfortunate circumstance of the pet passing away.

RESPONSIBILITY OF THE PET OWNER

It is the Pet Owner’s responsibility to:

  1. Visit Dierenkliniek Vondelpark for products and services as  provided for in the plan;
  2. Inform Dierenkliniek Vondelpark of any injury, difficulty or  other relevant matter affecting the pet’s health.

CONTRACT

This contract is an exclusive agreement between the Pet  Owner and Dierenkliniek Vondelpark. It is not interchangeable  and does not concern treatments or products issued by other  veterinary practices. In the event of a sale of the practice, this  contract can be transferred to the new owner after prior  notification by letter or e-mail from Dierenkliniek Vondelpark.

DISCOUNTS

Discounts offered as part of the HPHP only apply to pets registered as participants in the plan.

CHANGE OF TERMS AND CONDITIONS

Dierenkliniek Vondelpark reserves the right to amend these  conditions. The most up-to-date terms and conditions are  published on www.dierenkliniekvondelpark.nl. If you do not  agree with a change, you have the right to terminate this  contract with retroactive effect from the moment that the  conditions have been changed with a maximum of three (3) months.

TERMS OF DELIVERY

The general Terms and Conditions of the Koninklijke  Nederlandse Maatschappij voor Diergeneeskunde apply to all  our deliveries; version 2018, filed with the District Court Midden  Nederland under number 22/2008.